Other reasons for the error are that your Windows Recovery Environment is faulty, the changes you’ve made to your PC are incorrect, or your system’s core files are unusable. This corruption happens for various reasons, including viruses and malicious apps. The most common reason you get the “problem resetting your PC” error is that your Windows image is corrupt. Restart Windows Recovery Environment (Win RE) Ways to Resolve a 'There Was a Problem Resetting This PC' Error
